Error 691

Error 691: Access denied because username and/or password is invalid on the domain.

 

Resolution:

1) Verify the logon ID and password are correct.

2) Make sure the Include Windows logon domain check box is unchecked in the Options tab of the dial-up connection's Properties dialog box.

3) Make sure the dial-up connection's security option is correctly configured to use the Require secured password setting.

4) Delete all of the *.pwl files and reboot if you are using win9x.

5) Try another logon ID or create a new Logon ID because the profile may be damaged.

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